Catchgate Primary School

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Compliments and Complaints

We work very hard at Catchgate Primary to ensure that we always provide a quality service for pupils and their families.


We want to be at the heart of the local community and strive to be both welcoming and professional at all times. We welcome your opinion on how well we are doing.

Compliments are always greatly received and can be passed on either directly to staff, via our regular questionnaires to parents or in the form of a letter to the Head Teacher

Any complaints will be dealt with as quickly and efficiently as possible. In the first instance, please contact the Head teacher to discuss your concerns.  Most issues are quickly and easily resolved.


Further information can be found in our School Complaints policy which can be found in our School Policies section.


New College Durham Academies Trust

The focus on Excellence underpins all that we do whether in learning areas, working within the communities we serve or governing and leading our Academies.

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